Customer Help
Common queries answered
Frequently asked Questions
Ordering & Products
How does the multi-buy discount work?
Add any two posters to your cart and you’ll automatically save 10%. You can mix and match sizes and designs. Free shipping applies on orders $65 and over.
What sizes are available for your prints?
Our prints are available in a range of standard sizes, perfect for framing or display. The most popular print sizes are A4, A3 and A2, with all artworks also available in larger formats (A1 & A0). Each size is carefully scaled to maintain detail and quality, ensuring your Surf Coast, Bellarine of Great Ocean Road print looks sharp and vibrant on your wall.
Do the prints come framed or unframed?
All prints are sold unframed to give you flexibility in how you display them. This also helps keep shipping costs low and ensures your print arrives safely. We design our artwork in standard sizes so it’s easy to find a frame locally, whether you prefer a modern look, a coastal timber frame, or a gallery-style finish.
What paper and printing quality do you use?
Each print is produced on premium, archival-grade paper using professional printing techniques. The heavyweight matte stock ensures rich colour depth and crisp detail, while resisting fading over time. Whether you’re purchasing a Surf Coast, Bellarine or Great Ocean Road design, you can be confident in receiving a print that’s designed to last for years.
Shipping & Delivery
How much is shipping within Australia?
We offer affordable flat-rate shipping across Australia, with free delivery on orders over a set amount (check the product page for current offers). All Surf Coast, Bellarine and Great Ocean Road prints are carefully packaged in protective sleeves and sturdy mailing tubes to ensure they arrive in perfect condition.
Not at the moment – send us an email if you have a special request.
Orders are usually printed and dispatched within 2–3 business days. Delivery within Australia typically takes 3–7 business days depending on your location.
Are signatures required for delivery?
Yes signatures are required for all deliveries.
Returns & Exchanges
Do you accept returns or exchanges?
We want you to love your print. If your order arrives damaged, incorrect, or not as expected, please contact us within 14 days and we’ll arrange a replacement or refund. Because each print is made to order, we can’t accept returns for change of mind, but we’ll always work with you to make it right.
Care & Display
How should I care for my prints?
Keep your print away from direct sunlight and moisture to preserve the colours and paper quality. For best results, frame your print behind glass or acrylic. If you’re not framing straight away, store your print flat in its protective sleeve until you’re ready to display your Surf Coast or Bellarine artwork.
Business & Bulk Orders
Do you offer wholesale pricing or bulk discounts?
Yes. If you’d like to stock our prints in your store or purchase multiple designs for a project, get in touch. We offer wholesale pricing for retailers and bulk order discounts for businesses, offices, and events. Our range of Surf Coast, Bellarine and Great Ocean Road artwork makes great gifts and local décor.
Local & Brand Story
We’re a locally owned and operated business based on the Bellarine (no shop or office, online only). Our focus is on providing the highest quality local designs and prints, inspired by the Surf Coast, Bellarine and Great Ocean Road. We’re a small operation, so we get a proper printer to print every poster, which means your artwork arrives with rich colours, sharp detail, and lasting quality.